Case study · Cybersecurity · SaaS

Leading the Wave: analyst relations for CybSafe

Resonance's analyst relations programme supported CybSafe as it was named a Leader in three Forrester Wave evaluations between 2020 and 2024.

January 2025
Sector
Cybersecurity, SaaS
Client
Human risk management platform
Markets
UK
Services
Analyst relations, Positioning
Challenge
CybSafe needed the Forrester analysts covering its market to understand its distinct approach to human risk.
Outcome
Named a Leader in three Forrester Wave evaluations, and one of only two Leaders in the 2024 Human Risk Management Wave.
3
Forrester Wave evaluations naming CybSafe a Leader, in 2020, 2022 and 2024
2
Forrester categories: security awareness and training, and human risk management
1 of 2
Leaders named in the 2024 Human Risk Management Solutions Wave

The brief

CybSafe is a human risk management platform. It uses behavioural and data science to help organisations reduce avoidable security incidents by improving the security decisions people make.

For a company selling to CISOs, a strong position in analyst evaluations such as the Forrester Wave supports positioning, reputation and demand generation. The challenge was to bring the analysts with the most influence on CybSafe's market round to its vision, and to make its distinct approach stand out among many competitors.

The approach

Resonance identified the Forrester analysts most important to CybSafe's success. The team designed an engagement programme around those analysts' priorities and evaluation criteria, designed to build a deeper, two-way relationship with each analyst over time.

The programme made sure CybSafe's capabilities were explained clearly and persuasively, in terms that matched how the analysts would assess them.

The results

  1. Q1 2020Named a Leader in The Forrester Wave: Security Awareness And Training Solutions
  2. Q1 2022Named a Leader again in The Forrester Wave: Security Awareness And Training Solutions
  3. Q3 2024Named one of two Leaders in The Forrester Wave: Human Risk Management Solutions

Resonance's PR and campaign work for CybSafe is a separate story. Read how the BEHAVE campaign influenced 16 deals.

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